Who Is Your Customer?
24 Feb 2009
The answer has nothing to do with money. You purchase some Dog Frisbees from my site. Who is my customer? Why it is the dog of course! If the dog is not happy, the dog owner is not happy, and they won’t come back to buy more goodies.
Who is your Customer? There are many in your everyday life at work and home. Your customer is the person who is downline from you. Example: the Post Office can’t deliver a package unless I have correct address and postage is applied. I am the customer of you, the buyer. I can’t do my job unless I get the correct address to ship to.
Look at you business and your job. How many examples of Who is your Customer can you come up with? How many instances can you find where you are the customer from those who are upline from you? When you think about it, this makes the Janitor as important as the CEO in any organization. As I said, money has nothing to do with this question, but has everything to do with job performance, and it might even get you a raise!
I wish I had come up with idea, but it came from an article I read in Business School back in the 80′s. I apologize that I do not have the author’s name as it deserves credit where credit is due. It is a lesson I never forgot, and I strive to serve the customer, whomever they may be.
Be sure to give your pup ear rubs from me.